1 CMC POINT or 2 EPP HOURS
What is the best way to handle a difficult customer? Through this workshop you will learn stress management skills, how to build rapport, and recognizing certain body language. At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.