Artificial intelligence is transforming the way municipal offices serve their communities—and ChatGPT is at the forefront of that change. In this practical session, clerks will learn how AI can save time, improve communication, and streamline daily tasks such as drafting correspondence, summarizing meeting minutes, and creating public information. Attendees will understand how to integrate AI tools into their workflows without compromising compliance or public trust. Whether you’re a first-time user or simply curious, this course will demystify ChatGPT and help you get started with confidence.

Objectives:

• Describe what ChatGPT is and how it works in simple, non-technical terms.

• Identify practical ways municipal clerks can use ChatGPT to improve efficiency and communication. 

• Generate clear, accurate ChatGPT prompts for effective results.

NOTE: Our Oct 2025 webinar “Introduction to AI” is not a pre-requisite. But if you’ve attended that webinar, consider this the next webinar in our series, with more to come in 2026.

POINTS: 1 CMC Education or 1 MMC Education point or 2 EPP hours granted with a passing score (70%) on the assessment. After completing the live webinar, you will receive a link to the assessment via email. With a passing score, you will automatically receive a certificate via e-mail instantly. There are unlimited retakes.

PRESENTER: Jim Ognibene, M.Ed. As a daily user of Chat GPT, Jim Ognibene has attended over a dozen AI training workshops to attain a strong grasp of how AI is expected to change the world. Jim is a Workshop Facilitator, Career Coach, Keynote Speaker, Talent Development Consultant and Founder of Visioneer Consulting, LLC - a firm devoted to delivering cutting edge leadership empowerment and communication skills programs. Since 2018, Jim has served on the faculty of the New England Municipal Clerks Institute (NEMCI). He and his team manage the NEMCI Online Education Center, which offers monthly webinars and more than 70 OnDemand courses. He has also been a featured presenter at regional municipal clerk conferences across Vermont, Massachusetts, New Hampshire, and New York. Jim holds a B.S. in Business Administration, Marketing, from George Mason University in Virginia and a Master in Education, Instructional Design from the University of Massachusetts, Boston. Originally from Merrick, Long Island, New York, he now resides in Salem, Massachusetts.