LIVE ZOOM Webinars (earn 1 CMC or MMC point) are held the second Wed of each month: Feb. 14, Mar 13, Apr 10, May 8, June 12, 2024, etc. (Click LIVE WEBINARS below for more info)

2024 LIVE Webinars - Mar 13, Apr 10, May 8, June 12, July 10, 1pm-3pm ET

Webinar Pricing & Guidelines

Each webinar will require separate registration.  We typical get 30-40 clerks per session.  Registration closes at 10pm the evening before the webinar begins (no same day registration). Registrations are non-transferable.

PAYMENT METHOD: Paypal is the primary payment method (the system is not set up to enter a credit or debit card outside of Paypal).  Contact Jim ( to learn how to pay by check.

This is a web camera "ON" event. Unless you have a reason why you cant activate you web camera, all WEB CAMERAS need to be on.

Webinars will be 2 hours each running from 1:00pm-3:00pm EST (10:00am-12:00pm PST) and will earn 1 CMC Education or 1 MMC Advanced Education point upon completion of a require learning assessment. Certificates of completion will be issued online to those who complete the learning assessment successfully (70% or better).  There are unlimited re-takes on the assessments.

Webinar facilitator is Jim Ognibene, NEMCIA faculty.  For his bio, please see  You will also find it below each webinar course description.

Reach out with your questions. We are here to help!

Email us here or call: Jim @ 978-766-8042

Webinar Schedule

Live Zoom Webinars - $60 ea.

Next LIVE Webinar - Mar 13, 2024

2nd Wednesday of Every Month, 1pm-3pm ET

Titles, Descriptions, & Registration Links Posted monthly



De-escalating Difficult Situations

Wednesday, March 13, 2023, 1pm - 3pm



Municipal clerks will learn strategies for navigating difficult situations by learning  how to manage challenges and setbacks for positive outcomes.  You will learn skills and techniques in responding to four typical difficult types of behavior including anger, hostility and foul language. You will learn a common model for problem solving with definitive steps to help mitigate a tough situation.   Specifically, we will look at the advantages of note taking in stressful moments, when to provide additional resources, and how to successfully close the loop on a charged request. We will look at how to engage with residents to acknowledge they are fully heard as one way of defusing conflict. For practical take-aways, we will discuss actual municipal clerk scenarios typical to the the day to day issues and situations specific to the clerk world.  During the webinar, you will be invited to share de-escalation strategies you have used that worked well so that other clerks may benefit.

1 CMC Education or 1 MMC Education point granted with a passing score (70%) on the assessment. After completing the webinar, you will receive a link to the assessment via email. With a passing score, you will automatically receive a certificate via e-mail instantly. There are unlimited retakes.

Webinar instructor, Jim Ognibene, has over 25 years’ experience designing and delivering over 1300 training workshops. He has a Bachelor of Science in Business Administration, Marketing from George Mason University, Virginia and a Master of Education in Instructional Design from the University of Massachusetts, Boston. He worked in state government for 21 years before starting his consulting practice in 2017. He has been a NEMCI faculty member since 2018 and has led 25+ NEMCI webinars since 2020.


​OCT / NOV 2023 WEBINARS - 2nd Wed of the month

Registration for Oct. 11 open - see link below. 

There will not be a webinar in Dec. 2023

2024 Webinars will continue on the 2nd Wednesdays - Stay tuned!