During this webinar, attendees will learn strategies for navigating difficult situations; how to learn to re-frame challenges and setbacks for positive outcomes. Topics include techniques in understanding your own hot buttons and exercising relaxation techniques. You will learn skills and techniques in responding to four typical difficult types of behavior such as hostility and foul language.  We will look at how you can change your reaction to a difficult person to get a different result. Special focus will be given to learning and practicing de-escalation techniques working towards a favorable outcome.

1 CMC Education or 1 MMC Advanced Education point granted per this 2 hour webinar with a passing score (70%) on the learning assessment.  After completing the course, you will receive a link to the assessment.  With a passing score, you will automatically receive a certificate.  There are unlimited retakes on the assessment.

Creative and innovative thinking will improve your chances of success in your municipality and in life, in general. There are steps you can take to be inspired and develop your creative mindset. New research in neuroscience has shown us when you actively engage in new behaviors over a period of time, we can change the neural pathways in our brain, etching the new behavior into our DNA. By changing the way you and your colleagues think and act, you can improve your ability to improve creative outcomes. Implementing the tips in this webinar is the first step to expanding your thoughts and actions to a future you are building, not one based on someone else’s plan.  At the end of this webinar, you will be able to define creativity, act with confidence, engage in curiosity, act less out of fear, and take more risks.

1 CMC Education or 1 MMC Advanced Education point granted per this 2 hour webinar with a passing score (70%) on the learning assessment.  After completing the course, you will receive a link to the assessment.  With a passing score, you will automatically receive a certificate.  There are unlimited retakes on the assessment.

Supervising others can be a tough job. Between managing your own time and projects, helping your staff solve problems and complete tasks, your day can fill up before you know it. This workshop will help you as a supervisor become more efficient. Topics include how to become more proficient at delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and respond to performance issues.  We will also look at what you can do to help those in your circle of influence work together in the best way possible.  This webinar is designed for current supervisors but can also be insightful for clerks aspiring to take on the role of supervisor.

1 CMC Education or 1 MMC Advanced Education point granted per this 2 hour webinar with a passing score (70%) on the learning assessment.  After completing the course, you will receive a link to the assessment.  With a passing score, you will automatically receive a certificate.  There are unlimited retakes on the assessment.

The 4 D model: Discover, Dream, Design, Deliver is a dynamic intentional method used to guide the process of planning and implementing projects.  Many times, municipalities will give too much attention to what is not working right, leading to confusion, blame and lack of clarity on how to proceed.  The 4 D process focuses on the SUCCESS of the past (not problems) and how to carry what is working well forward into the future.  This exciting approach does not give credence to what is broken, but what has proven to work well, and what is worthy enough to apply to future projects.  Webinar facilitator will explain each step in the 4 D process, and how to apply it to both your personal and professional life.

A respectful work environment is essential to success, productivity, and the quality of life we all deserve and want.  When we remember to accept the differences between the values and perspectives of those around us, we can continue to prosper with a richer shared experience. This webinar includes topics such as: the respectful employee, disrespectful behavior and taking positive action again inappropriate behavior.  Other topics include, managing emotions, the inclusive mindset and leader, and the four Rs of respect: recognition, responding, reporting and responsibility. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to fully communicate and recognize one another are practiced.

1 CMC Education or 1 MMC Advanced Education point granted per this 2 hour webinar with a passing score (70%) on the learning assessment.  After completing the course, you will receive a link to the assessment.  With a passing score, you will automatically receive a certificate.  There are unlimited retakes on the assessment.