DESCRIPTION: In this interactive webinar, clerks will explore a practical framework for solving workplace problems using a structured, creative process. The session examines how to clearly define problems, gather relevant information, and ask key diagnostic questions that lead to better decision-making. You will learn a step-by-step problem-solving model that includes information gathering, problem definition, generating options, analyzing alternatives, selecting a solution, implementing it, and assessing lessons learned. The webinar also introduces brainstorming and idea-generation techniques along with methods for evaluating potential solutions using clear criteria. This first hour of the program focuses on the problem-solving framework and prepares participants for the second hour, where they will apply these techniques using artificial intelligence tools such as ChatGPT. You'll learn to master the art of effective prompt writing for powerful problem solving to harness the full potential of AI-powered tools, boosting your productivity. Whether you're an AI novice or have some experience, you'll leave feeling confident and empowered to further incorporate AI into your work and personal life.

NOTE: Our Oct 2025 and February 2026 AI webinars are not pre-requisites to attend this webinar. All NEMCI Artificial Intelligence webinars are “stand alone”, meaning you will find benefit whether you take one or all. This will be our 3rd AI webinar, with more to come.

POINTS: 1 CMC Education or 1 MMC Education point or 2 EPP hours awarded for each 2 hour webinar. After completing the LIVE webinar, you will receive a link to the assessment via email. With a passing score of 70% or better, you will automatically receive a CERTIFICATE OF COMPLETION via e-mail instantly. There are unlimited retakes.'

WEBCAMERA ON:  Your web camera need to be "ON" throughout the webinar to allow for conversation and interaction, unless you let us know ahead of time you do not have a (functioning) camera.  These webinar are meant to be informal and a chance to meet other clerks from around the country and Canada.