1 CMC POINT or 2 EPP HOURS
Each and every one of us serves customers, whether we realize it or not. This Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. By the end of this workshop, you will be able to state what customer service means in relation to all your customers, both internal and external, recognize how your attitude affects customer service, identify your customers’ needs, use outstanding customer service to generate return business, build goodwill through in-person customer service, provide outstanding customer service over the phone, connect with customers through online tools, and deal with difficult customers.