While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact real people and real relationships. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways groups can systematize civility in the workplace will also be discussed. The benefits to civility are countless and will pay off immensely in every aspect of your job and community relationships.